Every piece is personalized just for you, so we prepare your design and set aside time in our schedule before we begin. Paying in full up front lets us do that with confidence.
Good to know:
You’ll always see your final price before you pay.
If we find your item isn’t a good fit for embroidery before we start, we’ll let you know and refund you in full.
Because each order is custom, we can’t offer refunds once stitching has begun. If we make a mistake, we’ll make it right.
Sales tax is added to your invoice where required.
All items come with a care tag, describing the wash instructions.
Personalized items and clearance items are all FINAL SALE and may not be returned.
All other items may be returned in like new condition within 30 days of purchase.
Please email [email protected] to let us know as quickly as possible! We can typically make changes to your order within the first 24 hours of placing an order, or as long as stitching has not started.
Yes, as long as stitching has not begun. We work to process your orders as quickly as possible and may begin working on your order as soon as it is submitted. If stitching has begun, unfortunately we will be unable to cancel the order.
Still have questions?
We're here to help bring your bespoke embroidery vision to life. Drop us a note anytime.