Privacy Policy

1. Overview & Our Commitment

At Vila Vez (“we,” “us,” or “our”), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit custom order requests, join our drop waitlists, or inquire about our live embroidery events.

We do not sell your personal data. We only collect and use the minimum information necessary to craft your custom keepsakes, process your orders, and communicate with you.

2. Information We Collect

We may collect personal information in the following ways:

• Information You Directly Provide: Your name, email address, shipping and billing address, phone number, custom text or monograms submitted for embroidery, and event booking details (such as dates and venue locations).
• Payment Details: All payment transactions are securely handled by certified, PCI-compliant third-party payment processors (such as Stripe or Shopify Payments). Vila Vez does not store or have direct access to your full credit card number or bank credentials.
• Technical & Usage Data: When you browse our site, we automatically receive basic device and connection details (such as IP address, browser type, operating system, and pages viewed) to ensure site security, troubleshoot technical issues, and improve our digital experience.

3. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• To create, stitch, and deliver your personalized garments and custom embroidery orders.
• To provide custom pricing quotes, mockups, and confirmations for private and corporate live embroidery events.
• To send drop alerts, VIP early-access notices, and order status updates if you subscribed to our list (you can unsubscribe at any time).
• To detect, prevent, and address security incidents or fraudulent activity.
• To comply with applicable legal, accounting, and regulatory obligations.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

We only share data with vetted third-party service providers who assist us in operating our business:

• Fulfillment & Shipping Carriers: Delivery services (such as USPS, UPS, or FedEx) to deliver your orders.
• Payment Processors: To safely process order payments under industry-standard encryption.
• Hosting & Infrastructure: Cloud hosting and email service providers who operate under strict confidentiality agreements.
• Legal Compliance: When required by court order, subpoena, or applicable law to protect the legal rights, safety, or property of Vila Vez or others.

5. Cookies & Tracking

We use standard, essential cookies and lightweight analytics to maintain user sessions, remember design choices in our customizer, and evaluate site performance. We do not use intrusive cross-site ad tracking networks. You can configure your browser to block or delete cookies at any time, though some interactive design features may not function as intended without essential cookies enabled.

6. Geographic Scope & Legal Rights (United States Only)

Vila Vez is based in the United States and operates exclusively within the U.S. Our website, services, and deliveries are intended solely for individuals located in the United States. We do not market, sell, or ship to customers outside the United States.

Depending on your U.S. state of residence (including California CalOPPA/CCPA, Texas, Virginia, Colorado, and other applicable state laws), you have rights regarding your personal data:

• Right to Access / Know: You may request confirmation of whether we process your personal data and obtain a copy.
• Right to Delete: You can request that we delete your personal information, subject to standard legal, tax, and record-keeping exceptions.
• Right to Correct: You can request corrections to any inaccurate or incomplete details.
• Right to Opt Out: You can opt out of promotional emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
• Non-Discrimination: We will never discriminate against you, alter pricing, or deny service for exercising your statutory privacy rights.

To exercise any of these rights, please email us at [email protected]. We will respond promptly within the timelines required by law.

7. Data Security & Retention

We employ industry-standard physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. We retain personal data only as long as necessary to complete your order, maintain tax and commercial records, and resolve any disputes.

8. Children's Privacy

Our services and website are not directed to or intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our team: